If you are still not sure, here is an interview with a volunteer to see what she feels about it:
Why did you become a volunteer?
"Listening to someone who is perhaps depressed, worried, frightened and / or suicidal and who doesn't know where to turn to, is perhaps the most valuable thing we can do for a fellow human being."
Elaine, volunteer.
Elaine has been a volunteer for 5 years at Samaritans.
Why did you join?
30 years ago, I picked up a book by Chad Varah, the founder of Samaritans. After reading it I knew I knew I wanted to be part of his organisation. But it wasn't until 25 years later that I actually joined.
What keys thing did you learn that helped you to answer calls?
I learnt the importance of listening without interrupting, without judging, without giving advice and without prejudice. I was also taught the importance of confidentiality which is fundamental to Samaritans.